If your item doesn't fit the space or you have ordered the wrong color or style, you will be able to exchange it within 14 days from the date of delivery for a full refund.
Please get in contact with us if you could like to arrange a return.
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We accept returns subject to the following conditions:
- The item shouldn't have been used in any way
- The item should have its original packaging
- The return or exchange request is made within 14 days of delivery
To request a return, please reach out to support by emailing or calling us. A member of our support staff shall respond as soon as possible.
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Some products may be sent separately as different sizes of print, canvas or frame are each packaged differently. You'll get 2 tracking numbers if this is the case, so please check your order history and emails first for additional tracking numbers.
If you think your order is missing an item, please don't hesitate to get in touch.
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We are a secure “VeriSign Trusted” website. This means we meet all of the highest security protocols and processes that the industry demands.
All your private data is encrypted prior to transmission and all transactions are processed securely using SSL technology.
You also have the option of paying for your items using PayPal who protect your money even after your order is paid for.
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To view your order history, you will have needed to sign up for an account during the purchase process. If you did this, after you have placed your order, you can view your invoices and purchase history by selecting 'Order History' from your Account menu.
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In order to keep our prices low, we have cut out the high costs associated with maintaining a retail store and have established ourselves as an online-only business.
All designs are listed with the highest quality images as well as full dimensions and specifications. You can also review the glowing customer testimonials for our store.
All products sold are covered by our “100% Satisfaction Guarantee”. This means in the unlikely event you're not completely happy with your order, it can be returned within 7 days - for any reason - for a full refund. We will also pay the return shipping costs.
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Yes, we do! AfterPay and Latitude Pay are available as options in the checkout when asked to pay.
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We're not able to take orders over the phone for security reasons. This is to protect your information such as credit card details, which shouldn't be provided over the phone to anybody.
If you need any guidance placing an order through the website, we'll be more than happy to walk you through the process.
Please feel free to contact our team with any specific issues you're experiencing, and we'll be happy to assist you.
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Yes, you can. You must let us know via email or phone that you wish to cancel your order within 24 hours of placing your order. Please get in touch with us as soon as you can.
A refund can only be processed via your exact payment method.
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Once your order has been shipped, you will receive an email containing tracking information. We estimate that it will take 2 to 5 working days for your parcel to be delivered once you receive your tracking number.
You can access a more accurate estimate by checking your specific tracking link sent to you email address.
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Apologies but even though we are based in Victoria, we are not set up for visitors to our production warehouse.
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We support many payment methods, including Visa, MasterCard, PayPal, American Express, Latitude Pay and AfterPay.
In general, it's best to try an alternative payment option if you're experiencing any issues.
Depending on the payment method you are using, there may be a number of reasons why it might not be working. Please get in touch if you cannot solve the problem.
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Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email along with the link to track your order.
You can also track the status of your order from your "order history" section on your account page on the website.
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You can purchase on our website using a debit or credit card. Additionally, we support PayPal, Apple Pay, AfterPay and Latitude Pay. You can choose these payment methods at checkout.
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We do our best to dispatch orders as quickly as possible so it may not always be possible to change your order once it's been placed - especially if more than 24 hours have passed since you placed your order.
If changes need to be made to your order, please get in touch with us as soon as you realise. We cannot promise changes can be made after 24 hours have passed, but we will do our best to help.
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The paper we use is 250 GSM museum-quality thick and durable, matte coated paper. It is not flimsy or cheap - we only use the good stuff! You'll honestly struggle to find paper that is higher quality elsewhere.
Our paper has a matte coating finish. This means that it is not shiny and not reflective. No light will bounce off or shimmer across the design, which sometimes make it difficult to see the design itself. Obviously, if your design is framed, be conscious that light will of course reflect off the glass as normal.
The inks we use are high-quality and UV protected, they will last a lifetime. They will never fade, even if they are in direct contact with sunlight for prolonged periods of time.
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If you choose to have your artwork framed, it will be carefully placed in a high-quality timber frame.
The frame is made from FSC-certified, sustainably sourced timber and is laminate coated to give them colour. There is no 'wood grain' texture visible. Our coloured frames are available in either black or white. We also offer Light Oak, which is Natural Timber with visible wood grain.
There are hoops on the back of the frame which enable you to hang it on a hook. There is no string required.
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We source our artwork in a range of different ways such as commercial licensing and commissioning original artwork to sell as prints from artists both local and around the world.
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We aim to dispatch all orders within 3 working days of receiving an order. Delivery estimates are on top of this.
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Australia Post advise us that it takes between 2 - 5 working days for orders to arrive once dispatched. Overall delivery times vary depending on your delivery distance from Melbourne, Victoria.
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We primarily use Australia Post and Aramex to ensure the best prices and most reliable delivery for our customers. We're unable to arrange a specific delivery partner for your order as we use the most efficient partner based on your distance from us and the parcel weight.
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In order to provide the best possible experience for our customers, we process orders as quickly as we can. If it has been longer than 24 hours since you placed your order, we cannot guarantee that we can change your address - but we will still try!
To request an address change, please get in touch with us.
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If you've just received your dispatch email and your tracking isn't working yet, please give it a few hours for our carrier to load the information.
In some cases, as we load parcels directly onto delivery trucks, they do not get scanned until the item is received at your local state delivery depot. This can sometimes take a few days. Please refer to the general delivery timeframes on the product listing, for an estimate of how long it should take.
Thank you for your patience!
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Our postage costs are always free for delivery in Australia – with no minimum spend.
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Yes, we do. We ship globally.
Unfortunately, we cannot offer Free Delivery outside of Australia. There is a standard delivery surcharge of $39.95 AUD for international addresses.
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Yes, we can deliver to all PO Boxes and Australia Post Parcel Lockers.
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